Returns & Exchanges
At Aula Gaming, we want to ensure your gear is perfect for your setup. If you are not completely satisfied with your keyboard or accessories, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive your Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the product in its original packaging, including all keycaps, cables, and manuals, to ensure the item remains protected during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or replacement will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing