Frequently Asked Questions
Everything you need to know about your Aula gaming gear.
Are Aula mechanical keyboards compatible with gaming consoles?
Yes, most Aula keyboards are plug-and-play compatible with PS4, PS5, and Xbox series consoles that support USB HID devices, though some advanced software features are PC-only.
How do I customize the RGB lighting on my keyboard?
You can cycle through built-in lighting effects using the 'Fn' key combinations listed in your manual, or download the official Aula driver software for advanced per-key customization.
What is your shipping policy for international orders?
We offer worldwide shipping with tracking. Delivery typically takes 7-14 business days depending on your location and selected shipping method at checkout.
Do Aula keyboards come with a warranty?
All genuine Aula products purchased through our store come with a 12-month limited warranty covering manufacturing defects and hardware failures.
What is your return policy if I am not satisfied?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are the keycaps on Aula keyboards swappable?
Most of our mechanical models use standard cross-stem (MX style) switches, allowing you to easily swap them with any standard aftermarket keycap sets.